Jade's Japanese Head Spa understands that scheduling conflicts and unforeseen events may arise, necessitating the cancellation or rescheduling of appointments. To maintain efficient operations and uphold the integrity of our appointment schedule, we have established the following cancellation policy. We kindly ask all clients to carefully review and adhere to these guidelines. Our service strives to provide exceptional service to all our clients. We value your time and commitment to our establishment, and we aim to ensure that each appointment runs smoothly and efficiently. However, we recognise that situations beyond your control may arise, leading to the need for appointment adjustments.

 

It is important to note that late cancellations and no-shows not only inconvenience our service but also disrupt the opportunity for other clients to book appointments during the reserved time slots. Therefore, we have implemented this policy to minimise disruptions and ensure fairness to all our valued clients.

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Cancellation Procedures: Clients are required to provide a minimum of 48 hours advance notice for any appointment cancellations or requests for rescheduling. This allows us the opportunity to offer the appointment slot to other clients on our waiting list. Appointment Type Notice Required Regular Appointments 48 hours

 

Cancellation or rescheduling requests can be made by contacting Jade's Japanese Head Spa

via the following methods:

Email: Jadesheadspa@gmail.com

Phone:07368339515

Please ensure to provide your name, appointment details, and preferred contact information when requesting cancellations or rescheduling.

We will assist you promptly and professionally to accommodate your needs. Clients are encouraged to provide a reason for their cancellation or rescheduling request, though this is not mandatory.

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​Your feedback helps us improve our services and better accommodate your needs. Failure to provide the required notice for cancellation or rescheduling will result in a cancellation fee, as outlined in Section C of this policy.

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Jade's Japanese Head Spa enforces the following cancellation fees to compensate for the inconvenience caused by late cancellations or no-shows: Cancellation or reschedule request with less than 48 hours notice will result in the loss of clients deposit. 

 

​These fees help cover the costs associated with last-minute cancellations, including lost revenue and the inability to fill the appointment slot with another client. By adhering to this policy, we can maintain the quality of our services for all clients and ensure fairness in scheduling.

 

In cases where a client has not paid a deposit, we reserve the right to request prepayment for future appointments or impose restrictions on booking new appointments until the outstanding balance is settled. This measure helps us maintain accountability and uphold the integrity of our cancellation policy.

 

Exceptions: Jade's Japanese Head Spa recognises that emergencies and unforeseen circumstances may arise, requiring flexibility with our cancellation policy. While we strive to uphold the outlined guidelines consistently, we understand that certain situations may warrant exceptions.

Examples of situations that may be considered for exceptions include medical emergencies, sudden illness, family emergencies, or inclement weather conditions that pose a safety risk to clients and staff. Clients experiencing such circumstances are encouraged to contact us as soon as possible and we may be able to rearrange to a future suitable date. 

 

Jade's Japanese Head Spa will assess each case individually and may waive cancellation fees at our discretion, depending on the circumstances. We prioritise compassion and understanding in these situations and aim to accommodate our clients' needs to the best of our ability. While we strive to accommodate exceptions when necessary, we also emphasize the importance of mutual respect and responsibility. Clients are encouraged to communicate openly and transparently with us regarding their circumstances, and we will do our utmost to find suitable solutions that minimise disruptions for everyone involved. Please note that repeated requests for exceptions to the cancellation policy may be subject to review, and ongoing cooperation is appreciated to ensure the smooth operation of our salon services.

 

Confirmation and Reminder Notifications: Jade's Japanese Head Spa understands the importance of appointment reminders to help clients manage their schedules effectively. Therefore, we have implemented a system to send confirmation and reminder notifications to clients for upcoming appointments. Notification type timing method of delivery appointment confirmation upon booking email or SMS Reminder Notification 24 hours prior to appointment.

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​Clients will receive an appointment confirmation notification immediately upon booking their appointment. This notification will contain details of the scheduled appointment, including the date, time, and services booked.

A reminder notification will be sent 24 hours prior to the scheduled appointment time to help clients remember their upcoming appointments. This reminder will include a brief overview of the appointment details and any additional instructions or preparations required. 

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Policy Acknowledgment by booking an appointment at Jade's Japanese Head Spa, clients acknowledge that they have read, understood, and agreed to abide by the cancellation policy outlined above. Upon booking, clients may be asked to provide consent to the cancellation policy either digitally or in writing. This acknowledgment serves as a binding agreement between the client and Jade's Japanese Head Spa regarding appointment cancellations and rescheduling. Clients are encouraged to familiarise themselves with the cancellation policy and address any questions or concerns they may have before confirming their appointment. Our salon team is available to provide clarification and assistance as needed. We appreciate your cooperation in adhering to our cancellation policy, as it helps us maintain the efficiency and quality of our services for all clients. Your understanding and compliance contribute to a positive experience for everyone involved in our operations.

 

Policy Revisions: Jade's Japanese Head Spa reserves the right to modify or update this cancellation policy at any time without prior notice. Changes will be effective immediately upon posting on our website or within premises.

Revision date 22/03/2025

Effective Date 22/03/2025

Updated cancellation fees for better alignment with industry standards.

Added clarification regarding exceptions to the policy.

It is the responsibility of clients to review the cancellation policy periodically for any updates or revisions. Continued use of our services following the implementation of policy changes constitutes acceptance of the revised terms. Contact Information for any questions, concerns, or further clarification regarding our cancellation policy, please contact  Jade's Japanese Head Spa at: Email: Jadesheadspa@gmail.com

Jade's Japanese Head Spa is available during the business hours to assist you with any inquiries related to the cancellation policy or other salon services.

We value your feedback and strive to provide timely and helpful assistance to ensure a positive experience.